Job Description
POSITION OBJECTIVE:
This position is responsible for the complete service of food and beverages in our various a la carte outlets, catering to all members and guests needs according to established rules of etiquette. Servers work closely with runners and Server assistants in order to provide members and guests with an enjoyable dining experience.
Please note this is a Part Time position (up to 30 hours/week)
ESSENTIAL JOB FUNCTIONS:
- Take beverage orders, enter beverage order into the Jonas system and deliver to table in timely manner
- Explain specials and up sell additional items based on pre-shift suggestions discussed
- Take food order, enter into the Jonas system and preset the necessary silverware
- Ensure smooth communication and coordination with Front and Back team members (Runners, Server Assistants, Cooks)
- Serve food in timely manner and in accordance with WCC standards
- Assist the host and management with meeting, greeting and seating of guests when needed
- Clear table as necessary and attends to guests throughout the meal
- Close out the check on the Jonas system
INCIDENTAL DUTIES:
The above list of essential job functions describes the general nature and level of work being performed in this job. It is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
PERFORMANCE EXPECTATIONS:
- Ability to handle an entire station as designated by the dining room captain or Manager
- Ability to anticipate the needs and requests of Members and guests
- Ability to operate all job related equipment to include but not limited to POS (Jonas Point of Touch), coffee machines, espresso machine
- Knowledgeable about all menu items including their ingredients, presentation and methods of preparation
- Ability to present and up sell specials and other menu items, answer questions and make suggestions regarding Food and wine pairing
- Ability to serve and clear food and beverage quietly and professionally, in a timely manner, by using proper serving and clearing techniques
- Excellent organizational skills to maintain stations and side stands stocked with necessary supplies and clean at all times
- Ability to handle complaints in a professional manner
- Ability to work on a team to ensure smooth communication, cooperation and coordination with other team members at the Front and Back of the House to ensure a professional and flawless member experience
JOB QUALIFICATION STANDARDS:
The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential functions of this position.
EDUCATION AND EXPERIENCE:
- Up to three months of related work experience and/or training preferred
KNOWLEDGE AND SKILL REQUIREMENTS:
- Basic mathematical skills preferred
- Ability to multitask and operate within a fast-paced environment
- Knowledgeable of Hospitality / Culinary Terms preferred
- Ability to lift up to 25 lbs. - Ability to stand for long periods of time
WHAT WE OFFER
At WCC, we believe that our biggest strength lies in the exceptional people who work for our organization to deliver memorable experiences to our members and their families. We pride ourselves on being a great place to work and providing our team members a meaningful and rewarding career experience with us.
ALL team members enjoy:
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