Job Description

Job Description

Job Description

Banquest Server Job Descritption

About Company:

At Chanhassen Dinner Theatres, we believe that work should be both rewarding and enjoyable. Our team thrives in a supportive, collaborative environment where everyone’s contributions are valued. We offer clear opportunities for growth, consistent support from leadership, and a strong sense of community among staff. With structured systems that make the job easier, nightly tips, and reasonable hours that let you enjoy life outside of work, we’re proud to be a workplace where employees feel appreciated, balanced, and part of something bigger.

About the Role:

As a Banquet Server, you will play a crucial role in delivering exceptional dining experiences during events and special occasions. Your primary objective is to ensure that guests receive attentive, courteous, and efficient service in a timely manner, contributing to the overall success of each banquet or event. You will collaborate closely with the banquet team, including kitchen staff and event coordinators, to execute event plans flawlessly. This role demands adaptability to various event settings, from formal dinners to large receptions, maintaining professionalism and a positive attitude throughout. Ultimately, your efforts will help create memorable experiences that encourage repeat business and uphold the venue's reputation for excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in food service or hospitality, preferably in banquet or event settings.
• Ability to stand and walk for extended periods and carry trays or equipment weighing up to 25 pounds.
• Strong communication skills and a customer-focused attitude.
• Must be available to work at least two available shifts per month
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Certification in food safety or hospitality service.
• Experience working in a high-volume banquet or catering environment.
• Knowledge of formal dining service techniques and etiquette.
• Ability to work effectively as part of a team in a fast-paced environment.
• Multilingual skills to assist diverse guest populations.

Responsibilities:

• Set up banquet rooms according to event specifications, including arranging tables, chairs, linens, and place settings.
• Serve food and beverages to guests promptly and courteously, ensuring all dietary restrictions and preferences are accommodated.
• Assist in clearing tables and resetting them between courses or events while maintaining cleanliness and organization.
• Collaborate with kitchen and event staff to coordinate timing and delivery of menu items during service.
• Respond to guest inquiries and requests professionally, providing information about menu items and event details as needed.
• Adhere to all health and safety regulations, including proper food handling and sanitation procedures.
• Assist with post-event cleanup and breakdown of banquet areas to prepare for subsequent events.

Pay Rate: $15.00 an hour + Pooled Tips (Dividied based on hours worked for the event)

Skills:  The required skills such as effective communication and customer service are essential for interacting with guests and ensuring their needs are met promptly and courteously. Physical stamina and coordination are used daily to manage the setup, service, and cleanup of banquet events efficiently. Attention to detail helps maintain high standards of presentation and cleanliness, which directly impacts guest satisfaction. Preferred skills like knowledge of formal service techniques and food safety certifications enhance the quality and professionalism of service provided. Additionally, teamwork and adaptability skills enable seamless collaboration with colleagues to handle dynamic event environments and deliver exceptional guest experiences.

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusion that celebrates diversity and promotes equity. 

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.

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